Questions clubs and players ask.
Getting started, what players see, running the league week to week, and formats: the answers, in plain words.
Getting started
4 questions
What do you need from us to get started?
Your roster, with each player's name and email address, and how your league runs: format, divisions, nights and time slots, courts and rules. We set the league up from that, walk your organizers through it, and support you through your first scheduled week.
Can we switch in the middle of a season?
Yes. A league has moved to HouseLeaguePro in the middle of a running season before, with its results so far carried over. Tell us where your season stands and we’ll plan the switch with you. Your first calendar month is free of player fees, which suits a mid-month start.
Is there a contract, and how do we pay?
Yes: a plain-language Service Agreement plus a one-page order form with your pricing. It runs month to month with no contract term: cancel at any time, and the current month is your last. Invoices are due in 30 days, by Interac e-Transfer, pre-authorized debit or card. Your league data stays your club's, and we'll export it for you at no charge.
Is there a discount if we sign up this year?
Sign up by 31 December 2026 and pay $1.50 a player — half the rate — for every month through December 2027. The $50 setup and the free first calendar month stay as they are. A bigger club, or several leagues? Talk to us about the rate before you sign.
Talk to us about the rate
Players
3 questions
Do players need to download an app?
No, and there's no app store. HouseLeaguePro runs in the phone's browser, and players can add it to their home screen in a few taps so it opens like an app. Once it's there, they can turn on push alerts on iPhone and Android. Everything still comes by email either way.
How do players sign in?
With the email address on your roster. We email them a sign-in link and a 6-digit code (either one works), or they can continue with Google if that address is a Google account. There are no passwords. Only people on your roster can sign in, and there's no public sign-up.
Who can see players' email addresses and phone numbers?
You choose, separately for email and phone: everyone in the league, only players in the same division, or no one. Phone numbers start hidden from players. Organizers always see both.
Running the league
3 questions
Can I see who hasn't answered for next week?
Yes. The availability grid shows every player's answer for each week: available, can't play or not answered. You can fill one in for a player who tells you in person, and availability reminders go out on their own, on the schedule you set.
What happens when it rains?
If the rainout feature is enabled, send a rainout notice for the week or just the washed-out time slots. Players then choose in the app: arrange their own make-up time, or skip. A skipped match stays on the schedule marked rained out and counts for nothing — no win, no loss, no strike — and the scheduler knows they didn’t play.
What about subs?
Need someone occasionally to make a match possible who isn’t on the active roster? No problem: seat a sub and, if they have an email address, they get the courts or schedule email when you send it. Subs need no account and never count as players on your bill.
Formats
1 question
We run pickleball, padel or squash too. Does it work?
Yes. HouseLeaguePro was also built for other racquet sports like pickleball, padel and squash: the same formats run their leagues. Tell us what you play and we set yours up with you.
See the formats
Let's talk about your league.
Book a free intro call and live demo — we'll learn how your league runs and show you exactly how HouseLeaguePro fits. No pressure, no obligation.